:: Payments & Deliveries

Payments & Deliveries

 

Freight Charges

  • Our free delivery offer is for CARTRIDGE ORDERS 
    (excludes printers and wide format paper rolls)

  • Area freight charges differ because of time, distance and cost of getting product to delivery address.

  • Metro Area - Free delivery for cartridge orders above $75.00 
    Sydney, Melbourne, Brisbane, Canberra, Newcastle.

  • Regional Area - Free delivery for cartridge orders above $105.00
    Eastern states country areas, Lower Western Australia and South Australia.

  • Regional Area 3Free delivery for cartridge orders above $125.00
    Upper Western Australia & Northern Territory

  • Delivery charges for all cartridge purchases under the free threshold is calculated based on delivery destination. To view the delivery charges simply click on the destination box and change the postcode and state.  The result will show all delivery charges.

  • Printers and other associated devices freight charges are dependent upon weight, size and distance.  

  • Some larger machines require pallets this causes logistical issues and they must be delivered to a suitable area.

  • For urgent printer cartridges we can arrange pickup from warehouses, phone us on 1300 738 194 

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Dispatch and Delivery:

  • We endeavour to prepare and dispatch orders within 24 hours of placement.

  • All goods listed on our website are available from warehouses within Australia.

  • We source most products from local suppliers.  From time to time some products may be on back order.  We will try to source the backordered products as soon as possible to fulfil your order.

  • We prefer to ship parcels to physical addresses.  Post office boxes will incur a surcharge.
    All printers and larger articles must be delivered to an address where someone will be in physical attendance to accept the delivery.  Signatures are required for printers.

  • Our Couriers are: Go Logistics, Australia Post, Australian Air Express, Mail Call, Couriers Please or other carriers depending upon your location.

  • If you haven't received your delivery and have not heard from us within one week - maximum - CALL US NOW!

 

Heavier Items

  • Because of size, weight and/or distance, there may be delays with heavier items

  • Our website will always state the cost of freight and charges.

  • If you have any further questions email us at: info@tonerink.com.au

 

Timeframe:

  • Ink, Toner & Paper delivered within 24-48 hours, regional areas may take longer and can be dependent upon service within the area and which city the product has been sent from.

  • Heavier items may take longer dependent upon distance and sometimes weather. (Floods and other issues)

 

Urgent Items:

  • We are able to offer several levels of fast delivery in most capital cities.

  • Telephone us with your requirements so we can react to your request fast... 1300 738 194

  • We will always prioritise your order to make sure you receive it as quickly as possible.

  • Normal delivery on goods to the same city, ordered before 10:00 am is usually SAME DAY delivery or overnight if ordered prior to 3.00pm.  

  • Outlying areas may be subject prevailing weather conditions.

  • Peak times are Fridays and annual holidays like Christmas and Easter,  where deliveries can get extended due to volumes and we ask your patience at these times.

 

Payment options:

  • TonerInk provide several ways to make payments. Please contact us on 1300 738 194 for further information

  • Direct Deposit Banking Details are :   
    Commonwealth Bank:  062 210  Account No: 10358320

 

Credit Cards:

  • The most convenient way to purchase our products. Our site is 100% secure, we use ANZ EGate which is guaranteed by the ANZ Bank.  No one will ever see your credit card and personal details besides the ANZ Bank. Visa, Mastercard and AMEX payments are directed to the secure site where some extra security information is requried, this is to ensure your privacy is secured.

  • Accepted credit cards are: Visa, Mastercard and AMEX

PayPal:

  • PayPal protects your card information.  PayPal never share information with the provider. Because of charges imposed by Paypal we must pass on a 2.5% surcharge for this service.

 

Pricing:

  • We try our best to maintain a best pricing policy wherever possible.  
    Some prices may differ in our retail store because of associated costs.

 

TonerInk stock and sell most brands of printer cartridges, toner cartridges and ink for most inkjet and laser printers and multifunction printers.  These brands include: Brother, Canon, Dell, Epson, Fuji Xerox, HP,  Konica Minolta, Lanier, Lexmark, Panasonic, Ricoh, Samsung, Oki, Toshiba and ink and toner manufacturers.

 
All Trademarks and logos referred to, are property of their respective holders.  TonerInk has no affiliation with any manufacturer nor has any arrangement been made with them to form the basis for any statement we make.  Any and all use of brand names or model descriptions is made solely for purposes of demonstrating compatibility.  Due to the high volume of items listed on this website, there may be times when item names or descriptions vary from the product ordered.  
TonerInk endeavours to maintain our product list with up to date pictures of the products and accurate product information. we cannot guarantee the accuracy of the information of the product.  If precise information is critical, it is recommended to read the label on the products you purchase or contact the manufacturer of the product. 
 
TonerInk lists products as "Compatible" or "Generic", these are made by Third Party Manufacturers and are non-genuine products.  We offer these products as cost effective alternative to the original manufacturers.
 
Please ensure you have read and understood our terms and conditions and return policy before purchasing. TonerInk  All rights reserved.
 
Please excuse errors and omissions excluded.