Our Returns Policy

There are 2 different types of returns, faulty goods and incorrectly ordered goods.

Claims are accepted within 14 days from the invoice date.

If you have ordered incorrect goods we are happy to take them back with just a few conditions:

1. Please contact us first to obtain a Return Authorization Number. Returned goods cannot be accepted without a TonerInk Return Authorization Number.
2. Incorrectly ordered goods must be returned in original packaging, which is still intact. A copy of our invoice or receipt must be included. We can not accept any incorrectly ordered goods, which have been opened or if the packaging is damaged or defaced in any way. Before opening the packaging, please check that the goods are suitable for the purpose they were purchased for.
3. If you are not sure , please feel free to check with us as sometimes certain cartridges are compatible with several different models of machine.
4. When returning incorrectly ordered goods please pack them in another box so that the original packaging will not be damaged by stickers, courier handling etc.
5. It is your responsibility to pay the freight charges to the TonerInk warehouse. It is the customer’s responsibility to ensure they have a proof of delivery for goods returned to us. Goods that are shipped freight paid by receiver will be rejected.
6. Return Authorizations are only valid for 14 days.
7. All incorrectly ordered goods returned to TonerInk will incur a 10% restocking fee.

Faulty goods or damaged goods could be returned with these conditions:

1. Please contact us first to obtain a Return Authorization Number. Returned goods cannot be accepted without TonerInk Return Authorization Number.
2. As a rule we do not give credits for returns where the goods are over 14 days old from the invoice date. This is due to manufacturer’s restraints, not our wishes. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.
3. Laser or copier returns cannot and will not be processed without printed pages from the cartridge in question. There will be no exceptions as we are unable to obtain credits without these.
4. Most cartridges have to be over a minimum weight before we can accept them for return.
5. If the product has been refilled or tampered with in any way, the credit will be rejected.
6. All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.
7. It is the customer’s responsibility to ensure they have a proof of delivery for goods returned to us.
8. Return Authorizations are only valid for 14 days.
9. Once we have received the cartridges, we will then evaluate them and contact you to advise the result.
10. We are sympathetic when it comes to returns and will consider all requests for returns which do not meet these criteria on a case by case basis.
11. A 10% restocking fee will apply to goods being returned where original fault of supply lay not with TonerInk.