Frequently Asked Questions

Are your products original?
Yes, we do sell original products. However there are massive savings to be made from our Compatible and Remanufactured cartridges. The only difference you will notice will be the price; with great savings over the cost of originals. We stock all brands all models.

What does OEM mean?
OEM is an abbreviation for Original Equipment Manufacturer and refers to the company which manufactured the printer, photocopier or fax machine, such as Canon, H-P, Sharp, Lexmark, Brother, Epson, etc. TonerInk sells a full range of OEM cartridges at very competitive prices.

What are Compatible Cartridges?
Compatible Cartridges are specially manufactured to meet or exceed OEM (Original Equipment Manufacturer) specifications and high standards of quality and reliability. Designed to be 100% compatible and interchangeable with OEM cartridges, and containing only new components, they afford big savings over brand-name OEM Cartridges and supplies. An advantage of our Compatible/ Remanufactured Ink Cartridge are in most cases you can receive 30%-100% more ink than the original cartridge.

How’s is it possible to get 30%-100% more Ink than original ink cartridge?
Please see http://www.jettec.com.au/

What are Remanufactured Cartridges?
Remanufactured Cartridges are OEM (Original Equipment Manufacturer) cartridges, which have been reprocessed to meet or exceed the Original Equipment Manufacturers` specifications. The Remanufacturing process involves disassembling, inspecting, cleaning, replacing parts, reassembling, and filling with toner or ink. The Cartridges are then print tested, sealed, and packaged for resale. Our Remanufactured Cartridges will perform in the same manner and to at least the same standard as the original cartridge.

What is an Ink Refill Kit ?
This is a kit containing the parts ( ink, syringe, clips and instructions) necessary to refill your depleted cartridge with new ink. This is normally the lowest cost way to extend your cartridge life.

Will using Compatible or Remanufactured cartridges, or Ink Refills void my warranty?
The Australian Consumers' Association Choice Magazine has undertaken a survey into the use of compatible cartridges and spoke to Epson, Hewlett-Packard, Canon and Lexmark. They were informed by all companies that the 'printer warranty would NOT be affected by the use of compatibles or refilled cartridges'. In fact in Australia it is illegal under the Trade Practices Act for a printer manufacturer to require a consumer to use a particular brand of ink or cartridge. The brand of cartridge, ink or paper you purchase is your decision.

Can I pay by cheque?
Yes, we accept cheques from Australian customers. Personal cheques must have your name and address written on the back. Business cheques are also accepted. All cheques are cleared prior to shipping. Please send cheques made payable to 'TonerInk Pty Ltd' for the full amount to :
TonerInk Pty Ltd, 156 Wycombe Rd Neutral Bay NSW 2089.

Do you accept company purchase orders?
Yes, we accept Purchase Orders via fax or post from Australian registered companies, schools, colleges or Government departments. Normally though you will need to have opened an account with us first.

Is your products covered by warranty ?
Yes,As a rule of thumb most ink cartridges have a 3 month warranty and printers have 1 year from date of purchase. Although every product varies so please contact us if you would like warranty information on a particular product.

How many pages will my Inkjet/Toner Cartridge print?
This varies depending on many issues: Percentage of page covered, Quality of Image, Size of Image, Type of Paper Printed on. Manufacturers normally show figures at 5% coverage, this information where given by the manufacturers is shown by clicking on the "more info" button in our web-shop. Dye sublimation Printers on the other hand always print an exact number of images.

When I print there are missing lines ?
One of the most common problems. The print head needs 1 or more print head cleans. The head can be blocked by dry ink and or paper fibers.
You can minimise this problem by:

1. Using high quality paper ( coated )
2. Replacing old cartridges with new ones at the same time.
3. Not leaving the cartridge carriage empty without an ink cartridge installed for more than a few seconds
4. Replace empty cartridges as soon as they run out.
5. Run a print head clean when you change cartridges over

How should I store cartridges?

• In a cupboard.
• Away from direct sunlight.
• Somewhere not subject to temperature extremes.

How do I know whether to get a genuine or compatible product ?
This is very much a personal choice. The type of work you are doing is a major consideration as is the cost of the product. For example, if you are printing top quality photographic work you may wish to use genuine brand products, on the other hand the kids may do lots of colour printing for school which may be a good reason for using compatible products. Having said that, we must reiterate that it is a personal choice and we do not make recommendations. You may find that you get excellent photographic results with the cheaper alternatives.