Terms & Conditions

ONLINE ORDERING TERMS AND CONDITIONS

INTRODUCTION:

By visiting, viewing or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement.  This Agreement outlines the trading Terms and Conditions bound to all TonerInk transactions incorporating but not limited to online, fax, phone and email ordering. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website.

The words "We", "Us" and "Our" mean TonerInk.com.au of 156 Wycombe Road, Neutral Bay, NSW 2089. The word "You" refers to registered users, customers, resellers, associates, suppliers or general public visitors to our Web Site.

We may amend this Agreement at any time in our discretion by posting the amended terms on our Site.

Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted in the online News facility. This Agreement may not be otherwise amended except through a written request from you (signed) and agreed by us (signed). This agreement is effective on 01/09/2011.

All trading Terms and Conditions are outlined in the following sections:

1. GOVERNING LAW

2. INTENDED USE

3. DISCLAIMER AND LIMITATION OF LIABILITY

4. METHODS OF ORDERING

5. PRICING

6. ORDER PROCESS

7. METHODS OF PAYMENT

1. GOVERNING LAW

a. The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.

2. INTENDED USE

a. All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to worldwide audiences. If you access this website outside of Australia, you do so at your our risk and you must comply with the rules and regulations enforced by your respective jurisdiction. 

b. You agree differing terms and conditions exist between local (Australian) and international customers. 

c. The general public of all ages may view all publicly available material and only copy it for personal use. You may only use material for commercial purposes when you have prior written consent from TonerInk .

d. Registered users may be but not limited to general public, employees or representatives of companies, associations, governments or any other corporate entity.

3. DISCLAIMER AND LIMITATION OF LIABILITY

a. All material on our website are provided to you "as is" and "as available".  We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.

b. To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.

c. Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.

d. To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

4. METHODS OF ORDERING

a. INTERNET Ordering over the Internet enables customers to access real time pricing and information of our entire product range, It also allows you to view order history, create regularly ordered product templates and many other features to save time and effort.

i. All online orders are treated as an express intention to purchase the nominated goods (Purchase Order) for the agreed online prices.

ii. You accept that other than Freight on Board (FOB) all other freight charges will not be included with your online purchase order. See Terms and Conditions of Delivery below.

iii. We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.

b. BY PHONE  - Our customer service operators are ready to take orders and enquiries from: 9am – 5:30pm Australian Eastern Standard Time. Monday to Friday, 9:30am-2:00pm Saturdays.

Telephone: In Australia: 1300 738 194  International: +61 2 9908 2380  Fax:  +61 2 9908 2380   Email: sales@tonerink.com.au

Address: 156 Wycombe rd Neutral Bay NSW Australia 2089

All fax, phone or email orders are treated as an express intention to purchase the nominated goods (Purchase Order) for a previously quoted price.

5. PRICING

a. Unless otherwise specified, all prices on our website are quoted in Australian Dollars (AUD).

b. Listed prices are displayed Including GST or other taxes where applicable.

6. ORDER PROCESS

a. Unless previously quoted, you accept that any extra freight charges will be added to your order.

b. Once payment has been accepted, your order will be processed within 24 hours and dispatched unless otherwise advised.

c. Customers will be notified via email or phone if delays in shipping occur.

7. METHODS OF PAYMENT

a. For ordering online we accept the following methods of payment:

Secure credit card transactions with Dialect using Secure Socket Layer+ technology for VISA, Master Card,  American Express and Direct Deposit (Subject to confirmation from our financial institution)

Payment is considered complete when the funds have been cleared.

b. For offline payments we accept the following methods of payment:

Over-the-phone credit card VISA, Master Card, American Express and Direct Deposit   A payment is considered complete when the funds have been cleared.  

Returns: There are 2 different types of returns, faulty goods and incorrectly ordered goods.

Incorrect goods: If the goods we supply to you are incorrect, we will correct the issue.  Contact us first, to obtain a Return Authorisation Number. Returned goods cannot be accepted without a TonerInk Return Authorisation Number.  Incorrectly ordered goods must be returned in original packaging which is still intact.  Goods that  have been opened or packaging been damaged or defaced in any way, will not be accepted for return.  Before opening any packaged goods please check that they are suitable for the purpose for which they were purchased. (For example, check the package of a cartridge to ensure it is for your machine.)  If there is any doubt contact us immediately, as sometimes certain cartridges are compatible with several different brands of machine.  

1. When returning incorrectly ordered goods please pack them in so that the original packaging will not be damaged by stickers, courier handling etc.

2. It is your responsibility to return the goods to the TonerInk warehouse.  It is your responsibility to ensure a proof of delivery for goods is returned to us. Goods that are shipped freight on or receiver to pay will be rejected.  

3. Return Authorisations are only valid for 14 days.

4. All incorrectly ordered goods returned to TonerInk will incur a 10% restocking fee.  

Faulty Product

Faulty goods can be returned with these conditions:

1. Please contact us first to obtain a Return Authorisation Number. Returned goods cannot be accepted without TonerInk’s Return Authorisation Number.

2.  We will not provide a credit for returns where the goods are over 3 months old from the invoice date.  

2. Laser or copier returns cannot be processed without example printed pages from the cartridge in question.

3. Most cartridges have to be over a minimum weight before we can accept them for return.

4. If the product has been refilled or tampered with in any way, the credit will be rejected.

5. All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.

6. It is the customers responsibility to ensure they have a proof of delivery for goods returned to us. Goods that are shipped freight on or receiver to pay will be rejected.

7. Return Authorisations are only valid for 14 days.

8. In the case of cartridges: Once we have received the cartridges, we will then evaluate them and contact you to advise the result.

9. We are sympathetic to our customers needs and situations,  will consider all requests for returns which do not meet these criteria on a case by case basis.  

To return goods, follow the rules below:

• Please refer to our Returns Policy (above) before filling out Return Authorisation Number request form.

• A copy of the RA form issued is to be attached to returned goods (along with a sample of faulty print for laser and copier cartridges), or goods will be returned upon arrival. Laser and copier returns cannot be processed without a sample of print. No exceptions.

• All incorrectly ordered goods returns must be unopened and in saleable condition otherwise credit may be rejected.

• If the product has been refilled or tampered with in any way it will be rejected.

• Seal and secure all goods to ensure unbroken arrival without leakage or loss in transit.

• A 10% restocking fee will apply to goods being returned where original fault of supply lay not with TonerInk.

• Faulty product is credited only, and not replaced.

• Freight on return goods will not be paid by TonerInk.