Returns

Incorrect Goods

If goods we supply to you are incorrect, we will endeavour to correct the issue immediately.  Please contact us in the first instance so we can properly handle the issue quickly.  We need you to complete a Return Authorisation request.  Returned goods cannot be accepted without a TonerInk Return Authorisation Number.  Incorrectly ordered goods must be returned in the original packaging which is still intact.   We cannot accept any goods which have been opened or if the packaging is damaged.  Before opening the package please check that goods are suitable for the purpose they were purchased for. (For example, check the package of a cartridge to make sure the cartridge is the same number as the existing and so fits your printer.) If you are unsure, contact us immediately, as sometimes certain cartridges are compatible with several different brands of machine.

1. When returning incorrectly ordered goods please pack them in appropriate packaging so to protect the article.  This will ensure the original packaging is not damaged by stickers, courier handling etc.

2. It is your responsibility to pay the freight charges to the TonerInk warehouse.  It is the also your responsibility to ensure that a proof of delivery for goods returned to us.  Goods that are shipped freight on or receiver to pay will be rejected.

3. Return Authorisations are only valid for 14 days.

4. All incorrectly ordered goods returned to TonerInk will incur a 10% restocking fee.

Faulty Goods

May be accepted under certain conditions:

1. Please contact us first to obtain a Return Authorisation Number. Returned goods cannot be accepted without TonerInk’s Return Authorisation Number.

2. Due to manufacturers warranties, goods invoiced longer than 3 months old cannot be accepted as a return.

3. Laser or copier returns cannot and will not be processed without printed pages from the cartridge in question. There will be no exceptions as we are unable to obtain credits without these.

4. Most cartridges have to be over a minimum weight before we can accept them for return.

5. If the product has been refilled or tampered with in any way, the credit will be rejected.

6. All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.

7. It is the customers responsibility to ensure they have a proof of delivery for goods returned to us. Goods that are shipped freight on or receiver to pay will be rejected.

8. Return Authorisations are only valid for 14 days.

9. In the case of cartridges: Once we have received the cartridges, we will then evaluate them and contact you to advise the result.

10. We are sympathetic when it comes to returns and will consider all requests for returns which do not meet these criteria on       a case by case basis.

To return goods, follow the procedure below:

• Please refer to our Returns Policy (above) before filling out Return Authorisation Number request form.

• A copy of the RA form issued is to be attached to returned goods (along with a sample of faulty print for laser and copier cartridges)

• All incorrectly ordered goods returns must be unopened and in saleable condition otherwise credit may be rejected.

• Seal and secure all goods to ensure unbroken arrival without leakage or loss in transit.

• A 10% restocking fee will apply to goods being returned where original fault of supply lay not with TonerInk.

• Faulty product is credited only, and not replaced.

• Freight on return goods will not be paid by TonerInk.